Disaster or Not…. Definately a Diaster.

Exactly one week and 2 days after the launch  of Heathrow’s newest terminal, hell has broken in out in T5, BA and BAA both havebeen subjected to a load of bad publicity, and the BA Cheif Executive was forced to apologise to the passengers and public on behalf of BA and T5.

 

http://news.sky.com/skynews/article/0,,30400-1311302,00.html

 

BA may even be forced to pay conpensation to hundreds or stranded passengers.

The luggage system has broken down, leaving over 17,000 passengers without their baggage. The north-side staff security search area does not work and the majority of flights are delayed.

This was not a very good move following the bad reputation BA already had, now by opening an airport exclusive to British Airways flights… you’re asking for trouble.

I interviewed a BA customer service desk worker (who does not want to be named for obvious reason), who said tha she beleives “Terminal 5 was opened 3 months too early.”

Now lets assess this quote… as a member of staff working in terminal 5 I have experienced everything that is said in the media. I have seen witht my  own eyes that T5 i still underconstruction with workers still building inside the terminal. I have witnessed the broken down equipment. I have been late to work because of the poor running of the newly extended heathrow express trains, which runs every 20 minutes. Considering it’s a new airport you would think they would make the trains run more fequently for connecting passengers or staff at least.

If there is anyone out there who has flown via T5 or who has been working in the terminal, please feel free to comment. It would be great to hear your ideas.