Today while working in Terminal 5, Heathrow i got a real sense of how the BA passengers are feeling.
Just two days after “the hottest day of the year so far…,” i woke up to a town that wass totally white. Snow imbedded on the pavements, rooftops and neatly settled on the hedges and cars. I could not believe it… snowing in April…this is unheard of.
This ‘freak weather’ has heavily disrupted the BA flights with almost half of their flights today being cancelled. This was so unfortunate for BA making their reputation drop even lower downhill. Over the tannoy from British Airways customer desk, i repeatedly heard : “This is a BA passenger announcement. All passengers who’s flights have been cancelled must leave the airport premises’ immediately and rebook for a later flight with British Airways by telephone or via the website…”
This is unbelievable and maybe one of the rudes announcements I’ve ever heard… that is not way to publically talk to customers after you have just cancelled their flights.
I served an elderly man in T5 today called Fred, He explained his frustration with BA and how they had messed up his travelling arrangements. He and his wife were travelling to Athens. They had tickets for the 11:40am flight and had been in the airport since 7am. However, their flight for 11.40am had been cancelled according do the boards. Fred called up and rebooked for tickets for the 9pm flight. Later in the afternoon he saw on the board that the gates for the original flight that he had booked for were closing. When he asked if he could board the flight he was refused. So poor Fred waited in the terminal for 14hours.
This is outrageous!
If you have any experiences with T5 please feel free to comment.
April 8, 2008 at 1:45 am
Thanks for the comment. Your blog gives a great insight into the reality at Terminal 5. I took the liberty of posting links and excerpts of your posts on my blog.
Thanks